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This policy explains how to cancel a booking made on Mazar Stays and what you get back. Each home also shows its own cancellation terms on its page before you book.
Nothing is charged until your host confirms the booking. Until then you can cancel your request free, from your trip page or by messaging us on WhatsApp. If the host declines, or does not answer within 24 hours, the request is cancelled and there is nothing to refund.
Once a booking is confirmed, the home’s cancellation terms decide what is refunded. Each home’s page states its terms, and most use one of these five:
Where a home takes no deposit, the same rule applies to everything you paid. A deposit, where there is one, is not refunded under any of these terms.
If your host cancels a confirmed booking, everything you paid is refunded in full, the deposit included.
Where a home takes a damage hold, it is returned in full after check-out if the home is left as you found it. If something is damaged, your host will tell you what is kept from the hold and why.
Refunds are paid in Egyptian pounds. A card payment is refunded to the same card through our payment provider, and an instant bank transfer is refunded by bank transfer. Once a refund is confirmed, we process it immediately and tell you on WhatsApp. It can then take 14 to 28 business days for the amount to show in your account, depending on your bank.
A booking made on Airbnb, Booking.com or Vrbo is cancelled and refunded through that platform, under its own policy.
For help with a cancellation or a refund, contact us: