These terms apply when you use Mazar Stays or book a stay through it, and the refund policy and privacy policy are part of them. By sending a booking request you accept them, so please read them first.
Who we are
Mazar Stays is the brand of Wise hub for business solutions, a limited liability company registered in Cairo, commercial register 301567.
Mazar Stays is a marketplace for furnished apartments in Cairo. Each home is run by a host, who is either part of our own team or an independent host working with us, and the home’s page names its host.
Hosts and apartment owners who work with Mazar Stays agree their arrangements with us separately. These terms cover using the website and booking a stay.
Booking a stay
A booking starts as a request. Sending one does not confirm the stay, and nothing is charged.
The host has 24 hours to confirm or decline it. A request that is not answered within 24 hours is cancelled automatically.
Once the host confirms, the nights are held in your name and we send you a payment link on WhatsApp. If you have an account, you can also pay from your trip page on the website.
Give accurate details when you book: your name, a WhatsApp number and email address that work, and the number of guests staying, which may not exceed the maximum on the home’s page.
You must be 18 or older to book.
If you book for other people or for a company, you are responsible for the booking and for everyone staying following these terms.
To change your dates or extend your stay, message us on WhatsApp. It depends on the home being free, and new nights are charged at the home’s price for those nights.
Prices and payment
Prices are set in Egyptian pounds and every payment is collected in Egyptian pounds. A price shown in another currency is an estimate at that day’s exchange rate.
Nothing is charged before the host confirms your booking.
Each home’s page shows its payment plan: what is due when the booking is confirmed, what is due later, and when. Where the plan includes a deposit, the deposit is the first part of the stay’s price and is not refundable.
Some homes also take a damage hold. It is separate from the price and is returned after check-out if the home is left as you found it.
You can pay by card, through our payment provider, or by instant bank transfer. Card details are entered on our payment provider’s secure page and never reach us.
Cancellations and refunds
Each home’s cancellation terms are shown on its page before you book. How to cancel, what is refunded and how refunds are paid are set out in the refund policy.
If a confirmed home becomes unavailable before your stay, for example because of a serious fault, we will tell you as soon as we know and offer you another available home where we can, or a full refund of everything you paid.
During your stay
Check in and check out at the times on the home’s page. A late check-out needs your host’s agreement and may be charged.
Follow the home’s house rules, including its rules on pets, events, smoking and quiet hours.
Only the guests on your booking may stay overnight.
Do not bring weapons or illegal substances into the home, or use it for anything against the law.
Respect the neighbours and the building’s rules.
Look after the home and its contents. You are responsible for damage caused during your stay by you or your guests, beyond normal wear.
If something in the home breaks or stops working, tell your host or message us straight away so it can be fixed.
Take all your belongings when you leave. If you leave something behind, tell us and we will try to help, but we cannot be responsible for it.
If a stay breaks the house rules or the law, the host may ask you to leave.
Other platforms and websites
Some homes on Mazar Stays are also listed on Airbnb, Booking.com or Vrbo. A booking made on one of those platforms is paid through it and governed by its own terms.
Links on this website to other services, such as WhatsApp or our payment provider’s card page, take you to sites with their own terms, and we are not responsible for them.
Your account
You do not need an account to send a booking request. If you create one, keep your password private: you are responsible for what is done with your account.
You can ask us to close your account at any time.
We may decline a booking request, or close an account that breaks these terms or the law.
Our content
The Mazar Stays name and logo, and the text and design of this website, belong to us. Each home’s photos and description belong to its host or to us. You may share links to our pages, but please do not copy their content for commercial use without our permission.
Our responsibility
Each home’s photos, description, house rules and terms are provided by its host. If a home is materially different from its page when you arrive, tell us on WhatsApp straight away so we can help put it right.
As far as the law allows, we are not responsible for losses we could not reasonably have foreseen, or for events outside our control.
Nothing in these terms limits a right you have under Egyptian consumer protection law.
Changes to these terms
We may update these terms. The date at the top of this page shows when they last changed, and the terms in force when you sent a booking request apply to that booking.
Disputes and governing law
If something goes wrong, please contact us first and we will try to put it right.
These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction over any dispute arising from them.
If any part of these terms cannot be enforced, the rest still applies.
Contact us
If you have a question about these terms, contact us: